Help Desk Technician

Valenta > Staff Augmentation > Help Desk Technician

Help Desk Technician

A help desk technician maintains technologies, provides IT support, troubleshoots and identifies solutions. Desk technicians  also provide technical support, either remotely, or on a phone call, or in person, in respect to computers, hardware and software. They basically respond to customer queries by providing technical assistance. They ensure all technologies are running smoothly.

At Valenta, we have Help Desk Technicians that can support organizations either through Managed Automation Services or act as an extension of an organizations Centre of Excellence.

At Valenta, our Help Desk Technicians can assist organizations with the following:

provide-feedback

Improvise on processes and provide suggestions.

solution-provider

Liaise with customers and provide information by following up overall.

upgrade-finetune

Update customer status, maintain a timeline of records and customer updates.

enhance-webpages

Solve issues for customers in respect to technical problems, queries and find solutions for them.

debug-webpages

Troubleshoot customer issues remotely.

technical-assistance

Provide technical assistance to customers as and when they need help.

Identify and Eliminate Manual Processes

How we add value?

Our Help Desk Technician staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Help Desk Technician service capability. We augment our capability by continuously investing in building Help Desk Technician expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real Time Visibility Platform
  • A Dedicated RPA Academy, which focuses on increasing domain expertise

Help Desk Technician Software Expertise:

zoho
freshdesk
Salesforce Logo 2 | Valenta BPO US

and many more…

Valenta Pricing Packages:

Junior Help Desk Technician

(1-2 years of Experience)

Mid-Level Help Desk Technician

(3-4 years of Experience)

Senior Help Desk Technician

(5+ years of Experience)

Related Services

At Valenta we have a team of process consulting specialists with experience across domains, allowing our team to think laterally and streamline service and process …Read more

Most organizations do not even realize that they are already digital. Every Business today uses some form of digital technology and is also present across several digital platforms. …Read more

Zoho

As a Zoho Vertical Partner, we have a high level of expertise in the entire suite of products, making us your best choice as Zoho One consultants. We work …Read more